Cancellation & Refund policy
Cancelling or modifying a booking may involve two types of fees: those charged by Absolute Egypt and those charged by third-party service providers, such as airlines, tour operators, hotels, or other travel providers. While Absolute Egypt strives to be transparent about its own fees, those charged by third-party service providers will be determined by their own policies, over which Absolute Egypt has no control. These third-party fees may vary depending on the proximity to booking, the proximity to travel, and the progress made in fulfilling the various components of the package. While these third-party fees could be considerable, Absolute Egypt will not charge any amount greater than the specified fees.
Cancellation refunds guidelines
- does not include the Treasures of Egypt and Jordan Tour with international airfares.
100% refund during cooling off period of 14 days if before 121 days to the tour start date.
100% refund less $250 booking processing fees per person if cancelled 120 days or more before the tour start date.
50% refund less $250 booking processing fees per person if cancelled 71 days - 119 days to the tour start date.
0% refund 70 days or less to the tour start date.
for any tour with airfares included - the cost of the airfare/s will also be deducted from the above totals and percentages. All airfares are non-refundable or transferrable per airline policies.
All cancellations should be submitted in writing to sales@absoluteegypt.com.au
Cancellation refunds guidelines for all tours that include international airfares.
- includes the Treasures of Egypt and Jordan Tour
100% refund during cooling off period of 14 days if before 121 days to the tour start date.
100% refund less $3000 booking processing fees per person if cancelled 120 days or more before the tour start date.
50% refund less $3000 booking processing fees per person if cancelled 71 days - 119 days to the tour start date.
0% refund 70 days or less to the tour start date.
for any tour with airfares included - the cost of the airfare/s will also be deducted from the above totals and percentages. All airfares are non-refundable or transferrable per airline policies.
All cancellations should be submitted in writing to sales@absoluteegypt.com.au
Other instances where refunds are not available;
when there is a voluntary ‘change of mind’;
where you have failed to read Absolute Egypt’s Terms & Conditions
if you fail to obtain the correct travel documents, including in relation to passports, visas or medical certificates;
where your experience of the travel package has not met your expectations;
where you are dissatisfied with reasonable amendments to your travel itinerary;
if you are deemed to ‘no-show’, such as by failing to check-in for your flight on time;
if you are unable for any reason to arrive at a tour starting point by the designated time;
where you have failed to obtain appropriate travel insurance;
where you choose to cancel your booking due to your concerns about the travel destination but where your tour is expected to proceed;
your travel is prevented due to a Force Majeure event;
where an arranged service cannot be delivered due to reasons beyond the control of Absolute Egypt
where your booking is cancelled due to abuse, harassment or any kind of inappropriate or illegal behaviour
any other reason unless specifically mentioned within these terms as being eligible for a refund or credit.
Note: Refunds for international, domestic airfares, Nile Cruise and some accommodation may not be available or may be partial, depending on the refund policy of the airline, Nile Cruise provider or the Hotel.
Absolute Egypt is not responsible for any denial of service, refunds, or compensation claim by a third-party operator.
All cancellations should be submitted in writing to sales@absoluteegypt.com.au
Cruise cancellation and No-Show fees
· In case of cancellation 90 days prior to arrival a 00% from the total stay booked will be charged as cancellation fees less a AUD $250 per booking processing fee
· In case of cancellation 60 days prior to arrival a 25% from the total stay booked will be charged as cancellation fees less a AUD $250 per booking processing fee
· In case of cancellation 45 days prior to arrival a 50% from the total stay booked will be charged as cancellation fees less a AUD $250 per booking processing fee
· In case of cancellation 30 days prior to arrival a 100% from the total stay booked will be charged as cancellation fees
· In case of no show, full cruise will be charged as cancellation fees.
All cancellations should be submitted in writing to sales@absoluteegypt.com.au